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Home
: F.A.Q.
Frequently Asked Questions ...
You will find here "frequently asked questions".
Click on a question to obtain the answer
Questions are classified by categories
Purchase Guide
After-Sales
Download
Products
Scansoft Espana
Kaspersky IT
EBP Spain
01NET
Microsoft FR_Installation
Microsoft FR_Assistance
Microsoft FR_Nos services
Microsoft UK_Installation
Microsoft UK_Assistance
Microsoft UK_Our Services
Microsoft DE_Installation
Microsoft DE_Hilfe
Microsoft DE_Unsere Dienstleistungen
Microsoft FR (Presale) Téléchargement
Microsoft FR (Presale) Installation
Microsoft FR (Presale) Déroulement d une commande
Microsoft FR (Presale) Nos services
Microsoft DE (Presale) Download
Microsoft DE (Presale) Installation
Microsoft DE (Presale) Ablauf einer Bestellung
Microsoft DE (Presale) Unsere Dienstleistungen
Microsoft UK (Presale) Download
Microsoft UK (Presale) Installation
Microsoft UK (Presale) Progress of an order
Microsoft UK (Presale) Our Services
Orange Games
Systran FR_Before sale
Systran FR_After sale
Systran FR_Technical support
Systran EN_Pre Sale
Systran EN_Post Sale
Systran EN_Technical support
Systran DE_Pre Sale
Systran DE_Post Sale
Systran DE_Technical support
Microsoft IT_Download
Microsoft IT (Presale) Download
Microsoft IT (Presale) Installazione
Microsoft IT (Presale) Stato dell'ordine
Microsoft IT (Presale) I nostri servizi
Kaspersky IT (Consigli per l'acquisto)
Kaspersky IT (Segui il tuo ordine online)
Avasten_Order
Avasten_Delivery
Avasten_Troubleshooting
You will find here "frequently asked questions". Click on a question to obtain the answer.
No result ? please send us an email
Top 5 Questions
1.
Where can I download the software I just bought ?
2.
3.
I don't find my serial number !
4.
I am
not recognized
by your database
5.
Purchase Guide
I am quite reluctant to give
my card number
on the Internet. May I give it using a different way ?
How can i find a software ?
I want to buy a software on Telechargement.fr, but I noticed that
the size of the downloadable file is very big
. The download process would take hours. What can I do ?
After-Sales
I just have ordered my software, but I did not receive yet my email confirmation. What is the reason ?
Download
When I enter my my email and my access code, an error message appears:
“Sorry, you are not in our database”
.
Why do I have this message even if I paid my software?”.
I just have ordered my software, but I do not know where I can download it. What can I do?
I just have received my backup copy, but I still cannot download the software. What is the solution ?
What is the download manager ?
Products
During the install process, I have been asked to enter a serial number (or license number), where can I find it?
I just have bought a software, but after the installation, I still have a message informing me that I am still using a
trial version
. What is the problem ?
I am using
Reverso Express
and I can only translate in one way. Is that normal ?
During the registration process with
BVRP softwares
(
Winphone
,
Phonetools
,
Winphone Suite
, etc.), I've got a message notifying me that the number is invalid. Why ?
I don't have the
Panda
update codes
Why all the pop-up are not supressed in
P-SPHERE
?
Scansoft Espana
How do I
purchase a product by remote download
?
How do I
pay
for my order ?
When can I download
my software ?
I have ordered my software, but I do not know
where to download it
. What do I do?
I've met
connection problems
during the download. What do I do ?
Why did I receive 2 invoices ?
How do I install my software ?
Serial and
activation
. What is this?
I've lost data on my computer or
I've uninstalled the software
? How do I reinstall it ?
The activation process doesn't work.
How can I start using my software?
I've got a
technical issue
with the software I've purchased. Who do I contact ?
Kaspersky IT
EBP Spain
01NET
Microsoft FR_Installation
Microsoft FR_Assistance
Microsoft FR_Nos services
Microsoft UK_Installation
How do I upgrade to another edition of Windows 7 by using Windows Anytime Upgrade ?
Microsoft UK_Assistance
How do I contact Microsoft technical support?
How do I contact Nexway customer service?
Microsoft UK_Our Services
Who is Nexway?
What are cookies?
What is the Digital Locker account?
Will I receive my software on DVD in the mail?
Can I burn software that I've purchased?
What is the "DVD backup"?
I made a mistake when choosing my product. Can I cancel my order?
Microsoft DE_Installation
Microsoft DE_Hilfe
Microsoft DE_Unsere Dienstleistungen
Microsoft FR (Presale) Téléchargement
Microsoft FR (Presale) Installation
Microsoft FR (Presale) Déroulement d une commande
Microsoft FR (Presale) Nos services
Microsoft DE (Presale) Download
Microsoft DE (Presale) Installation
Microsoft DE (Presale) Ablauf einer Bestellung
Microsoft DE (Presale) Unsere Dienstleistungen
Microsoft UK (Presale) Download
What is downloaded software?
Does the software download quickly?
Microsoft UK (Presale) Installation
Is my PC compatible?
Microsoft UK (Presale) Progress of an order
When and how will I receive my order?
What are cookies?
What is a “backup DVD”?
How do I place an order?
What payment methods are available?
How soon will I receive my order?
Why was my credit card payment rejected?
I am trying to place an order, but my shopping cart is empty. Why is this happening?
Microsoft UK (Presale) Our Services
Who is Nexway?
How can I contact Nexway’s customer service?
Orange Games
Systran FR_Before sale
Systran FR_After sale
Systran FR_Technical support
Systran EN_Pre Sale
What is downloading?
Is downloading fast?
Is my computer compatible?
When and how will I receive my order?
What are cookies?
What is a "backup DVD"?
How to order?
What are the payment methods?
How quickly will I receive my order?
My credit card payment doesn't work, what should I do?
I would like to order but my cart is empty.
What is Nexway?
How can I contact Nexway customer service?
What is a download manager?
Will I receive my software on DVD in the mail?
What happens if I lose the software I purchased?
Systran EN_Post Sale
What is a download manager?
How do you get the code to activate the software purchased?
What is the Digital Systran account?
Will I receive my software on DVD in the mail?
Can I copy the purchased software?
What happens if I lose the software I purchased?
What is Nexway?
Systran EN_Technical support
How can I contact Systran support ?
Some files are corrupted during installation.
I was asked for a disc or missing files during the install, why?
Systran DE_Pre Sale
Systran DE_Post Sale
Systran DE_Technical support
Microsoft IT_Download
Microsoft IT (Presale) Download
Microsoft IT (Presale) Installazione
Microsoft IT (Presale) Stato dell'ordine
Microsoft IT (Presale) I nostri servizi
Kaspersky IT (Consigli per l'acquisto)
Kaspersky IT (Segui il tuo ordine online)
Avasten_Order
Which Avast product to choose ?
What is downloading ?
Is downloading fast?
Is my computer compatible?
When and how will I receive my order?
How to order?
What are the payment methods?
How quickly will I receive my order?
My credit card payment doesn't work, what should I do?
What is Nexway?
How can I contact Nexway customer service?
What happens if I lose the software I purchased?
Avasten_Delivery
How to obtain the purchased Avast’s license ?
Can I burn on a CD or a DVD the purchased software ?
I have not received an order confirmation.
Avasten_Troubleshooting
How may I contact Avast Technical Support ?
How to install Avast ?
How to upgrade Avast 5.x to Avast 6.x ?
Is it necessary to uninstall my old anti-virus ?
How to activate my license in avast! Pro Antivirus or avast! Internet Security ?
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